Naslov
ORGANIZING AND TRAINING PERSONNEL IN THE CROATIAN HOTEL INDUSTRY

Autori
Pavia, Nadia ; Mrnjavac, Edna

Izvornik
Journal of International Scientific Publications : Economy & Business (1314-7242) 6 (2012), 1; 90-95

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
organizing; hotel offering; hotel staff

Sažetak
This paper aims is underline the importance of organizing personnel within the hotel industry when designing an offering for the tourism market. A well-designed and appealing hotel offering is becoming a decisive factor in the competition that takes place on the tourism market. Tourist behaviour is influenced by an ever faster changing and developing system of values, views, opinions and ways of life. More and more people are leaning towards tourism and participating in tourism activities. Tourists are becoming increasingly discerning when it comes to selecting tourism offerings and, in turn, hotel offerings. The success of the hotel offering on the tourism market depends upon how the providers of the hotel offering providers are organized, as well as upon the personnel who influence how the offering is designed.

Izvorni jezik
Engleski

POVEZANOST RADA