Pregled bibliografske jedinice broj: 59987
TOM in Hotel Industry
TOM in Hotel Industry // ťGroup Technology/Cellular ManufacturingŤ / Suer, Gursel A. (ur.).
San Juan: University of Puerto Rico Mayaguez, 2000. str. 291-297 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 59987 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
TOM in Hotel Industry
Autori
Borković-Vrtiprah, Vesna ; Ban, Ivo
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
ŤGroup Technology/Cellular ManufacturingŤ
/ Suer, Gursel A. - San Juan : University of Puerto Rico Mayaguez, 2000, 291-297
Skup
World Symposium Year 2000 ťGroup Technology/Cellular ManufacturingŤ
Mjesto i datum
San Juan, Portoriko, 27.03.2000. - 29.03.2000
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Hotel industry; hotel management; quality control; TQM
Sažetak
The application of the TQM represents a great challenge for the hoteliers and it is more dificult than in other fields due to the intangible components of supply, the occurrence of production and heterogenity of consumers guests. Managing a hotels business is made more complex by the characterization of service, and makes the establishing of quality standards difficult. For this reason the paper analyzed how to develop and maintain quality in hotel industry as the key factor to market survival, competitive advantage and profitability.
Izvorni jezik
Engleski
