Naslov
E-service quality of faculty web portals: exploring the students' perspective

Autori
Vuljak, Ivan ; Mekovec, Renata

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of 23rd Central European Conference on Information and Intelligent Systems / Hunjak, Tihomir ; Lovrenčić, Sandra ; Tomičić, Igor - Varaždin : Fakultet organizacije i informatike Sveučilišta u Zagrebu, 2012, 205-209

Skup
CECIIS 2012

Mjesto i datum
Varaždin, Hrvatska, 19-21.09.20112

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
e- service quality; measurement scale; faculty web portals

Sažetak
New trends in online market expose the need for companies to deliver high levels of service quality in order to achieve important marketing outcomes. Consequently, many instruments that enable measurement and evaluation of users’ perception of deliver ed e - service quality are developed. There are many measurement instruments that can be used for transaction-based services (like online shopping, Internet banking), but instruments for information - based services are rare. Faculty web sites are acting as web portals (information- based web portals) that offer access to a wide range of information and applications. Therefore, t he objective of this article is to investigate and assess the quality of e - service provided by faculty web portals. Results of the performed study show that respondents were most satisfied with the quality of information provided on faculty web portal, and least satisfied with web design.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA