Naslov
Multi-criteria analysis in decision making of postal services

Autori
Kavran, Zvonko ; Rakić, Estera ; Mostarac, Katarina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
15th International conference on Transport Science ICTS 2012 Pomorstvo, promet in logistika / Zanne, Marina ; Bajec, Patricija - Portorož : Fakulteta za pomorstvo in promet Univerza v Ljubljani, 2012, 1-7

ISBN
978-961-6044-94-3

Skup
International conference on Transport Science ICTS 2012

Mjesto i datum
Portorož, Slovenija, 28.05.2012

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
postal services; multi-criteria; desicion making

Sažetak
Modern market environment, liberalization and global trends have influence on the development and quality of postal services. Full liberalization of postal services encourages postal operators to adapt to customer requirements and competitive environment of other postal services providers. Further development of postal operators should be focused on implementation of new services that will be competitive in modern economy and improvement of existing postal services. In order to achieve this it is important do know relevant criteria that influence the development of postal services. This paper presents criteria and multi criteria methodology for evaluation of postal services of public postal operator.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA