Naslov
From IT to BSC : the importance of culture in implementing a performance measurement system in Croatia

Autori
Sinković, Giorgio ; Currie, David M. ; Bevanda, Vanja

Izvornik
Indian Journal of Economics & Business (0972-5784) 10 (2011), 1; 39-55

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
information technology; performance measurement systems; BSC

Sažetak
This article consists of a case study describing the problems encountered when implementing a BSC in a public utility in Croatia. The authors were approached by managers of the utility for assistance in purchasing a computerized management information system. After examining the utility’s management practices, it became obvious that the problem was not a lack of computerization, but a lack of a management information system.The article describes the problems encountered when a performance management system such as the BSC is implemented in the culture of a developing country. Managers need to be aware of the problems if they are to be successful in implementing modern management techniques.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA