Pregled bibliografske jedinice broj: 574466
Service quality in hotels: The case of coastal spa hotels in Slovenia
Service quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68 (predavanje, međunarodna recenzija, sažetak, znanstveni)
CROSBI ID: 574466 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Service quality in hotels: The case of coastal spa hotels in Slovenia
Autori
Ivankovič, Gordana ; Planinc, Tanja ; Marković, Suzana ; Raspor, Sanja ; Orel, Tina
Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni
Izvornik
Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter
/ Sonja Sibila Lebe - Maribor : Multidisciplinary Research Institute Maribor, 2011, 66-68
ISBN
978-961-93146-0-9
Skup
Advances in Tourism Marketing Conference ATMC 2011: Transforming experiences - Tourism marketing from both sides of the counter
Mjesto i datum
Maribor, Slovenija, 06.09.2011. - 09.09.2011
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Guest's expectations ; guest's perceptions ; service quality ; spa hotels ; servqual ; hotel quality.
Sažetak
The main purpose of this study is to determine the level of expectations and perceptions regarding service quality in coastal spa hotels in Slovenia. The research question of this paper is: is there a discrepancy between hotel guest's expectations and perceptions regarding service quality.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija,
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