Pregled bibliografske jedinice broj: 566477
Automation of e-Gov service quality measurement process
Automation of e-Gov service quality measurement process // Proceedings of the IEEE 10th jubilee international Symposium on Applied Machine Intelligence and Informatics, SAMI 2012
Herľany, Slovačka, 2012. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 566477 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Automation of e-Gov service quality measurement process
Autori
Mekovec, Renata ; Kelemen, Robert
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the IEEE 10th jubilee international Symposium on Applied Machine Intelligence and Informatics, SAMI 2012
/ - , 2012
ISBN
978-1-4577-0195-5
Skup
International Symposium on Applied Machine Intelligence and Informatics
Mjesto i datum
Herľany, Slovačka, 26.01.2012. - 28.01.2012
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
e-Gov service; service quality; quality measurement
Sažetak
In this paper we present development and usage of new instrument to assess quality of e-service provided by regional government’s web site. We demonstrate the process of defining precise criteria for all measurements, as well as for all quality categories. Due to complexity of final scoring procedure proposed with new assessment instrument, an automate scoring tool that can be used is introduced.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
POVEZANOST RADA
Projekti:
016-0161199-1715 - Informacijska infrastruktura i interoperabilnost (Vrček, Neven, MZOS ) ( CroRIS)
Ustanove:
Fakultet organizacije i informatike, Varaždin
