Naslov
Performance Benchmarking Tool in the Croatia Hotel Industry

Autori
Peršić, Milena ; Janković, Sandra

Izvornik
Advances in food, hospitality and tourism (2043-8907) 1 (2011), 4; 52-63

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, prethodno priopćenje, znanstveni

Ključne riječi
hospitality industry; benchmarking; performance management and measurement; IFRS 8; Croatia

Sažetak
The aim of this paper is to develop a benchmarking methodology for monitoring hotel business operations on the national and international level, based on the USALI standards and using the case study method, Performance benchmarking will be examined in the framework of globalization and advances of increasing needs of information technology, and based on the researched experience of application of USALI standards in Croatian’s hospitality industry, to help organizations in trespassing business crisis. The objectives of implementing an EPE program include better understanding of an organization’s impacts on the environment, providing a basis for benchmarking management, operational and environmental performance, identifying opportunities for improving efficiency of energy and resource usage, determining whether environmental objectives and targets are being met, demonstrating compliance with regulations, determining proper allocation of resources, increasing the awareness of employees and improving community and customer relations.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

Napomena
Advances in Food, Hospitality and Tourism discusses major trends and developments in a variety of disciplines as they apply to the food, hospitality and tourism industries. The range of topics covered by the journal includes:  education and training ;  current trends in food/nutrition ;  hospitality trends ;  niche tourism ;  tourism management and planning ;  sustainability ;  events management ;  and other relevant topics. In addition to the double-blind refereed papers and research notes, the journal publishes discussion papers. Contact: afht-editor@mmu.ac.uk & afht-submissions@mmu.ac.uk

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