Naslov
TOWARD PARAMETERISATION OF E-MAIL MEDIATED COMMUNICATION

Autori
Galešić, Mirta ; Stepanić, Josip

Izvornik
Interdisciplinary description of complex systems (1334-4684) 1 (2003); 54-65

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
e-mail mediated communication; mediators; vertex

Sažetak
E-mail mediated communication rapidly intensifies, both in quantity and quality and so does the need to understand its psycho-social context. In this article we formulated a model of psycho-social elements of the process of receiving an e-mail. The corresponding technique starts by recognising the relevant states of a human receiver and a received e-mail. The states are parameterised, paying special attention to the description of receiver’s emotional states, as the event of receiving is more localised in time than that of sending an e-mail. Possible changes are collected into a vertex, a structure expressing the probability that a received e-mail induces the receiver from initial state into a given final state. We conducted a preliminary study that included 87 e-mail messages. 97 attributes were determined for each of the considered e-mails. The analysis shows that acceptance and total receiver’s change of state induced by e-mails depend on the combination of several e-mail characteristics. These are interpreted as projections of the sender’s states. In this view the e-mail arises as a discrete unit with a finite spectrum of transferable qualities, mediating complex human interaction.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo, Psihologija

POVEZANOST RADA