Naslov
Methodology of Business Process Development in a Hotel Industry
(Metodologija izgradnje poslovnih procesa u hotelskoj industriji)

Autori
Drljača, Miroslav

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Quality Festival 2007 1st International Quality Conference / Arsovski, Slavko - Kragujevac : Asocijacija za kvalitet i standardizaciju Srbije, 2007, 45-49

ISBN
86-86663-07-9

Skup
Quality Festival 2007 1st International Quality Conference

Mjesto i datum
Kragujevac, Srbija, 08.05.2007. - 11.05.2007

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Process; Methodology of business process modeling; Process approach
(proces; metodolgija modeliranja poslovnih procesa; procesni pristup)

Sažetak
Abstract: Requests of interested parties, amongst which the customer has the central position, are starting points of quality management system that complies with requirements of ISO 9000ff international norms. Regardless of the fact whether we want to arrange hotel management system to meet the requirements of these norms, one should be able to recognize exact requests of interested parties. In order to fulfill the expectations and requests of guest, the management system in a hotel industry must be developed, documented, implemented and managed in such way to ensure realization of the actual and foreseen guests' requests. Classic structural model of hotel organization must be upgraded through developed, documented and implemented business processes. Business processes are one of structural elements of hotel management system. Scientists and experts do not agree about generally accepted methodology of business process modeling.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

Napomena
Zbornik radova i rad dostupni na stranici: http://www.cqm.rs/2007/1.html

POVEZANOST RADA