Naslov
Estimation of satisfaction with internal communication in the Ministry of Interior of the Republic of Croatia

Autori
Borovec, Krunoslav ; Balgač, I ; Karlović, Ruža

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
INTERNAL COMMUNICATION Proceedings of the 18th International Public Relations Research Symposium BledCom / Verčič, Dejan ; Tkalac Verčič, Ana ; Sriramesh, Krishnamurthy - Ljubljana : Pristop d.o.o., 2011, 57-69

ISBN
978-961-90484-8-1

Skup
18th BledCom - International Public Relations Research Symposium

Mjesto i datum
Bled, Slovenija, 01.07.2011. - 02.07.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Interna komunikacija ; ministarstvo unutranjih poslova ; mup ; zadovoljstvo ; procjena
(internal communication ; ministry of interior ; estimation ; satisfaction)

Sažetak
Internal communication is of great importance for the Ministry of the Interior because unlike other organizations or companies, the Ministry of the Interior, as a goverment agencie, does not have a product which promises success or recognition. The 'product' of the Ministry of the Interior is a 'human individual', that is, every police officer or state official, and therefore the service and success of the Ministry of the Interior depends on the achievements of their officials. For that reason, it is essential that all key information and facts are communicated to the officials consistently and in due time. The purpose of this paper is to show the overall level of satisfaction at work and the level of satisfaction with the use of internal communication within the Ministry of the Interior. Moreover, the paper goes to show the degree of significance the employees assign to different factors which influence the level of satisfaction with internal communication. Apart from that, the paper aims to identify those aspects of communication which demand the greatest effort, as well as determining whether there are statistically significant differences in work satisfaction and satisfaction with internal communication among the employees of the Ministry of the Interior considering their individual socio-demographic characteristics (managerial status, sex and age). The research is based on a survey conducted on a stratified sample of examinees (criterion: managerial/nonmanagerial status) that included 1300 employees of the Ministry of the Interior, which makes a total of 5% of all employess of the Ministry of the Interior. 91% of population sample were non executives and 9% of population sample were executive. The researchers formed a questionnaire that aims at scientific investigation of the elements that make up the satisfaction with internal communication at the place of work. The questionnaire measures eight dimensions of satisfaction with internal communication. The results of the survey show that the managerial status has the greatest importance when it comes to satisfaction with internal communication, while the other two socio-demographic variables, age and sex, have no significant influence on the satisfaction with internal communication among the employees of the Ministry of the Interior. The most significant differences among examinees were found during the estimation of importance of each of the eight dimensions of satisfaction with internal communication according to the sex of the examinees. Employees with managerial statuses, unlike those with nonmanagerial statuses, give more importance to the satisfaction with communication at meetings, as well as to the satisfaction with the quality of the medium of communication and also to the satisfacory level of atmosphere created by communication. As far as the estimation of the importance of each individual dimension of internal communication is concerned, no significant differences were found among four different age groups. This is the first research that the Ministry of the Interior has conducted on the subject of internal communication and therefore the results of the survey shall be used to plan a communication strategy and educational campaign with the purpose of improving the quality of internal communication.

Izvorni jezik
Engleski

Znanstvena područja
Sigurnosne i obrambene znanosti

POVEZANOST RADA