Pregled bibliografske jedinice broj: 518242
E-service Cost-Benefit Analysis in the Public Sector
E-service Cost-Benefit Analysis in the Public Sector // Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran (ur.).
Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce), 2011. str. 359-364 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 518242 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
E-service Cost-Benefit Analysis in the Public Sector
Autori
Andročec, Darko ; Vrček, Neven
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces
/ Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran - Zagreb : Sveučilišni računski centar Sveučilišta u Zagrebu (Srce), 2011, 359-364
ISBN
978-953-7138-20-2
Skup
33rd International Conference on Information Technology Interfaces
Mjesto i datum
Cavtat, Hrvatska, 27.06.2011. - 30.06.2011
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
public sector; e-service; cost; benefit; service lifecycle
Sažetak
Public e-services are very important to improve the communication among citizens and businesses on the one hand and government on the other hand. In this paper we present public e-service cost- benefit analysis methodology for assessing tangible and intangible costs and benefits. Our methodology is incorporated in the service lifecycle defined by SPIS methodology customized for e-service development and improvement, while other existing methodologies are not connected with IT service lifecycle. We also associate steps of our methodology with business process model simulations of “As-Is” and “To-Be” systems to identify cost reduction for government and customer’s savings in time.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
POVEZANOST RADA
Projekti:
016-0161199-1715 - Informacijska infrastruktura i interoperabilnost (Vrček, Neven, MZOS ) ( CroRIS)
016-0161199-1724 - Razvoj cjelovitog sustava sigurnosti informacijskog sustava (Hutinski, Željko, MZOS ) ( CroRIS)
Ustanove:
Fakultet organizacije i informatike, Varaždin
