Naslov
Competency based task assignment in human task management systems

Autori
Ljubičić, Ivica ; Car, Željka

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 10th IASTED International Conference on Software Engineering SE 2011 / Toptsis ; Anestis - Calgary : ACTA Press, 2011

ISBN
978-0-88986-864-9

Skup
10th IASTED International Conference on Software Engineering SE 2011

Mjesto i datum
Innsbruck, Austrija, 15.02.2011. - 17.02.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business process management systems; human resources management; knowledge management; human task management systems; dynamic scorecards

Sažetak
The paper introduces the method for human resources task assignment within human task management system. The method is based on human resources knowledge and competencies. Evaluation of knowledge and competencies is based on knowledge classification that distinguishes two types of knowledge: theoretical and empirical. The evaluation of theoretical knowledge is based on the concept of knowledge dictionary enhanced with a resource grading mechanism while empirical knowledge utilises task execution history as a source of empirical knowledge. The task execution history data is transformed into a dynamic scorecard which defines a set of performance attributes used to evaluate empirical knowledge and competencies of the resources. Case study analysis from financial services industry is presented as a proof of concept of the proposed model.

Izvorni jezik
Engleski

Znanstvena područja
Elektrotehnika

POVEZANOST RADA