Naslov
The Process-Based Face of Organizations

Autori
Hernaus, Tomislav

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, pregledni

Knjiga
The New Faces of Organizations in 21st Century, Vol. 2

Urednik/ci
Sarlak, M. A.

Izdavač
NAISIT Publishers

Grad
Toronto

Godina
2011

Raspon stranica
33-80

ISBN
978-0986533518

Ključne riječi
process orientation, business processes, business process management, process-based organization, process-based organizational structure, process team, process management, process maturity

Sažetak
Process orientation is gaining the momentum. Process-based way of thinking offers numerous opportunities in current global and competitive environment. Organizations which understand logic of organizing around business processes will survive and will be competent in future. However, process-based organizations are still very rare and insufficiently understood. So, in the chapter the nature and the key concepts of this process-based face of organizations are explained. The area of business process management is clearly defined and main process concepts are introduced. The process-based organizational structure and process management practice are thoroughly described. Advantages and benefits of using process-based face are emphasized as well as its critical success factors. Furthermore, the Generic Process Transformation Model and process maturity concept are presented to explain the steps in transition towards this new face of organization. Finally, major implementation challenges are specified and the need to institutionalize BPM office inside organizations is clearly emphasized.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA