Naslov
SMART CARD TECHNOLOGY AS A WAY FOR SPEEDING AIRPORT PASSENGER FLOWS

Autori
Škurla, Ružica ; Steiner, Sanja

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
From Vision to Reality, Proceedings (CD-ROM), 7th World Congress on Intelligent Transport Systems, 6-9 November, 2000, Turin, Italy / Poupinel, Jean-Francois - Torino : ITS Congress Association, 2000

Skup
From Vision to Reality, 7th World Congress on Intelligent Transport Systems

Mjesto i datum
Torino, Italija, 06.11.2000. - 09.11.2000

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
electronic ticketing; smart card technology; ticketless travel; passenger identification; passenger processing; airport flows

Sažetak
New advances in information technology are challenging traditional ticket distribution and can play a vital role in processes that would help relieving airport congestion providing that all parties in the chain are integrated. Electronic tickets provide customers with a new standard in travel convenience. Recent developments which present alternative ways of reservations and ticketing and promise new efficiencies for check-in and boarding are ticketless travel with confirmation number and with self service ticketing. A smart card is the latest addition in the world of information technology. It is the size of a conventional credit card, and it has an electronic microchip embedded in it. The chip stores electronic data and programs that are protected by advanced security features. There are two types of smart cards: 1)Contact smart cards must be inserted into a smart card reader. When the card is inserted into a smart card reader, it makes contact with electrical connectors that transfer data to and from the chip. 2)Contactless smart cards are passed near an antenna to carry out a transaction. An antenna embedded inside communicates with an antenna / coupler unit without an physical contact. Contactless cards are the ideal solution when transactions must be processed very quickly, as in mass-transit or toll collection activities. One of the challenges presented by electronic ticketing is the need to positively identify and verify that the person presenting himself or herself for travel is the correct passenger. Smart card technology offers airline and airport staff a way to identify passengers through biometric information stored in the card’s chip. Smart card may be used as passenger identification, the ticket and boarding authority. More than one flight stage can be stored on the card. Smart card also has the potential to deliver the legal notices and processes traditionally provided by the paper ticket and can also provide a link to the frequent flyer application. One-stop check concept is built around a passenger travel smart card which facilitates all aspects of the journey from initial enquiry/reservation through to baggage pick-up and exit at final destination. Consumer usage of smart card technology and other intelligent devices is expected to grow significantly despite some drawbacks stressed in the paper. The smart card replaces a range of cumbersome procedures at the airport, responds instantly to last-minute schedule changes and manages complex interline travel schedules. Travel smart card allows the passenger to perform a simple but comprehensive automated “check-in” process at the airport of departure. Subsequently physical interface with airline/airport staff would be initiated by the passenger needing information. Similarly the need to directly interface with control authority personnel would be on an exceptional basis only; otherwise all controls would be automated. However, smart cards need standardisation and deeper penetration in non-airline markets to make them economically attractive to airlines.Many individual improvements are already being tested and tend to become solutions to local problems. Airports may have to cope with a range of different systems, each demanding software and hardware support. To avoid that, all the key parties involved in the passenger’s journey: airlines which want to offer better service to passengers, airports which want their facilities to be better used and more efficient, customs which want to improve control, and finally governments which want an efficient transport system and protection to the public should work collectively to build a cohesive and consistent information flow, to improve passenger satisfaction and ensure that growth in air travel is not handicapped by congestion and delay in passenger handling.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

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