Pregled bibliografske jedinice broj: 476490
Telco Agent: Enabler of Paradigm Shift towards Customer-Managed Relationship
Telco Agent: Enabler of Paradigm Shift towards Customer-Managed Relationship // Lecture Notes in Artificial Intelligence, Subseries of Lecture Notes in Computer Science, 6276 (2010), 251-260 doi:10.1007/978-3-642-15387-7_29 (međunarodna recenzija, članak, znanstveni)
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Naslov
Telco Agent: Enabler of Paradigm Shift towards Customer-Managed Relationship
Autori
Podobnik, Vedran ; Lovrek, Ignac
Izvornik
Lecture Notes in Artificial Intelligence, Subseries of Lecture Notes in Computer Science (0302-9743) 6276
(2010);
251-260
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
customer-managed relationship; software agent; telecom service provisioning; social networking
Sažetak
In this article we propose an agent-based solution for enabling paradigm shift from CRM (Customer Relationship Management) to CMR (Customer-Managed Relationship). Namely, Telco Agent is a software agent which represents telecom operator in interactions with its customers. Customers provide Telco Agent with their profiles and afterwards Telco Agent uses its mechanisms for semantic matchmaking of customer profiles and creation of customer social network to facilitate autonomous CMR.
Izvorni jezik
Engleski
Znanstvena područja
Elektrotehnika, Računarstvo, Ekonomija
POVEZANOST RADA
Projekti:
036-0362027-1639 - Isporuka sadržaja i pokretljivost korisnika i usluga u mrežama nove generacije (Matijašević, Maja, MZO ) ( CroRIS)
Ustanove:
Fakultet elektrotehnike i računarstva, Zagreb
Citiraj ovu publikaciju:
Časopis indeksira:
- Scopus
Uključenost u ostale bibliografske baze podataka::
- INSPEC
- Zentrallblatt für Mathematik/Mathematical Abstracts
- SpringerLink
- DBLP
- SCOPUS
