Naslov
Quality management system at The Faculty of Economics and Business

Autori
Lazibat, Tonći ; Sutić, Ines ; Jurčević, Marija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of 31st Annual EAIR Forum / - , 2009

Skup
31st Annual EAIR Forum in Vilnius

Mjesto i datum
Vilnius, Litva, 23.08.2009. - 26.08.2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Nije recenziran

Ključne riječi
ENQA; QMS; ISO 9001:2008; EFQM Excellence model

Sažetak
Aimed at finding appropriate QMS (quality management system) in HE (higher education), this paper introduces ISO 9001 at the higher education institution. Early chapters explain the basic of the ESG standards and guidelines, ISO 9001, TQM and EFQM excellence model. Other topics include practical example of implementation of ISO 9001 at The Faculty of Economics and Business and comparison with other quality management systems. This paper uses a case study approach to examine implementation of QMS in HE issue and conducts a review of the closely related models. It concludes with idea that quality culture in HE can be realized if HE institutions accept ISO 9001, with particular attention to conform all stakeholders’ needs. Further consideration should be given to implementation of TQM or EFQM model, in order to develop quality culture and efficient quality management.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA