Naslov
Proposal for specification of complex processes for telecommunication service provisioning in existing IT environment

Autori
Markulin, Darko ; Musa, Kristina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings Vol. II. CTI, Telecommunications & Informations / Golubić, Stjepan ; Mikac, Branko ; Hudek, Vlasta - Opatija : Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO, 2010, 80-83

ISBN
978-953-233-052-6

Skup
33rd International Convention on Information and Communication Technology, Electronics and Microelectronics – MIPRO 2010

Mjesto i datum
Opatija, Hrvatska, 24.05.2010. - 28.05.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
telecommunication services; complex process; specification; system support

Sažetak
Today, telecommunication services are becoming more and more complex and service management and support over information systems are becoming necessity. Implementation of complex orders with two or more work orders with coordination between them (manually or automatically) may cause long implementation time or (and) uncoordinated technician work at customer site. Consequence is dissatisfied customer. To avoid this business processes have to be optimal and answer on customer demand has to be quick and effective. Flexible and optimal complex process has to follow real realization in network. It can be possible with only one order which includes all services for one customer or with better coordination and managing of simple orders which are used for complex services provisioning. The goal of this article is to propose specification that can model complex services provisioning without regard to IT architecture and kind of IT implementation.

Izvorni jezik
Engleski

Znanstvena područja
Elektrotehnika

POVEZANOST RADA