Naslov
Simulating and Optimizing a Core Business Process in a Sales Company

Autori
Ninčević, Ivana ; Jadrić, Mario ; Garača, Željko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
MIPRO 2010 - 33rd International Convention on Information and Communication Technology, Electronics and Microelectronics, Proceedings Vol. III / Ribarić Slobodan ; Bogunović Nikola - Zagreb : Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO, 2010, 267-271

ISBN
978-953-233-053-3

Skup
Conference Intelligent Systems ; 33rd International Convention MIPRO 2010

Mjesto i datum
Opatija, Hrvatska, 24.05.2010. - 28.05.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Simulation ; Optimization ; Business Process Modelling

Sažetak
The aim of this research is to design a better and more efficient process of sale and delivery of a specific product in a sales company in Split, Croatia. For this purpose, a model based on the current performance of this core process (AS-IS model), will be shown. The goal is to establish such a business process where there would be no queuing and where the resources are used efficiently. Eliminating these problems would then reduce operational costs. The optimization and simulation of the process seeked to find an optimal (TO-BE) solution. The processes are modeled in ARIS Business Arhitect 7.0 while optimization is done with OptQuest from simulation tool Arena 7.0.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA