Naslov
ORGANIZATIONAL STRUCTURE IN BRINGING ABOUT QUALITATIVE CHANGE TO HOTEL OFFER

Autori
Pavia, Nadia ; Pilepić, Ljubica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Tourism & Hospitality Industry 2010 - New Trends in Tourism and Hospitality Management / Perić, Jože - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2010

ISBN
978-953-6198-78-8

Skup
20th Biennal International Congress Tourism & Hospitality Industry 2010 - New Trends in Tourism and Hospitality Management

Mjesto i datum
Opatija, Hrvatska, 06.05.2010. - 08.05.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
organization; organizational structure; work process; hotel offer

Sažetak
In recent decades, organisational structure has received close attention. The aim and purpose of this attention is how be make the best organisational structure that will be capable of ensuring the efficacy and efficiency of a company. To this end, processes are studied that take place within a hotel and that flow through a number of different functions, divisions and departments. That these processes are extremely important is best illustrated in the production of hotel products and services. In the hotel industry, the work process contains all activities linked in a chain. Beginning with all the needs that potential hotel-offering consumers could possibly have during their stay in a hotel, and ending with the guest’s departure, the purpose of these activities is to meet all the guest’s needs.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA