Naslov
Business Process Change and IT implementation in the Public Sector: Croatian Case Studies

Autori
Bosilj Vukšić, Vesna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
World Academy of Science, Engineering and Technology, Vol. 64, April 2010 / Ardil, C. - Rim : World Academy of Science, Engineering and Technology (WASET), 2010, 798-805

Skup
International Conference on Computer Science and Technology, ICCSIT -2010

Mjesto i datum
Rim, Italija, 28.04.2010. - 30.04.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business process change; e-government; information technology; process orientation; public sector
(business process change; e-government; information)

Sažetak
The goal of this paper is to summarise theoretical propositions and conduct empirical research to identify and analyse factors influencing the success or failure of business process change projects in the public sector. Case studies describing business process transformation and IT implementation projects in two Croatian government institutions are analyzed and compared using the fivestage project perspective. Since the results supported the theoretical background, these findings can be used as a framework to present and stress the most important opportunities, risks and obstacles of the projects, while also providing highlights for successful implementation.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA