Pregled bibliografske jedinice broj: 468377
On the line: a practical training in telephoning skills
On the line: a practical training in telephoning skills
Osijek: Ekonomski fakultet Sveučilišta Josipa Jurja Strossmayera u Osijeku, 2010
CROSBI ID: 468377 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
On the line: a practical training in telephoning skills
Autori
Sedlan König, Ljerka ; Radoš Ljerka
Vrsta obrazovnog materijala
Ostalo (nedefinirano)
Izdavač
Ekonomski fakultet Sveučilišta Josipa Jurja Strossmayera u Osijeku
Grad
Osijek
Godina
2010
Stranica
218
ISBN
978-953-253-050-6
Ključne riječi
phone call; typical phrases; messages; communication problems; making arrangements; dealing with complaints; selling on the phone
Sažetak
Telephonig is a difficult communication skill which has to be learnt. In order to manage communication effectivelly, knowledge of telephone conventions and techniques are very important. The book is a collection of exercises collected from various sources, which have proven useful in teaching English for telephone purposes.
Izvorni jezik
Engleski
Napomena
2. izdanje
