Naslov
Company competence for TQM implememtation : The example of companies in Croatian electrical
(Company competence for TQM implememtation : The example of companies in Croatian electrical energy sector)

Autori
Šiško Kuliš, Marija ; Grubišić, Dragana ; Rozga, Ante

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Fith International Working Conference Total Quality Management Advanced and Inteligent Approach / Majstorović, Vidosav - Beograd : Mechanical Engineering Faculty, 2009, 469-479

Skup
International Working Conference Total Quality Management Advanced and Inteligent Approach (5 ; 2009)

Mjesto i datum
Beograd, Srbija, 2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
TQM; company competence; electrical sector

Sažetak
Since the competence of Croatian companies for TQM implementation has never been seriously examined this is the first attempt of that kind. The research is carried out in the electrical energy sector involving seven categories to measure the competence of companies for TQM implementation. The categories are defined according to the experience of global companies and are based on a set of statements evaluated by company managers. The aim of the research is to determine whether there is a significant difference in managers' attitudes on competence for implementation of the TQM concept in companies with ISO certificates in comparison to those without it. The results reveal that in the Croatian electrical energy sector companies the possession of quality certificates does not significantly affect their competence for TQM implementation and that the companies in the process of acquiring ISO certificates are as competent for TQM implementation as those which have already acquired them.

Izvorni jezik
Engleski

Znanstvena područja
Temeljne tehničke znanosti, Ekonomija

POVEZANOST RADA