Naslov
Definition Metamodel of ITIL

Autori
Strahonja, Vjeran

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, ostalo

Knjiga
Information Systems Development, Challenges in Practice, Theory and Education

Urednik/ci
Barry, C., Lang, M., Wojtkowski, W., Wojtkowski, G., Wrycza, S., Zupancic, J.

Izdavač
Springer

Grad
New York (NY)

Godina
2008

Raspon stranica
1081-1092

ISBN
978-0387304038

Ključne riječi
Metamodel, ITIL, UML

Sažetak
The implementation of an adequate service management system for information technologies requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their comparison, interoperability, integration and further development. The approach we are proposing and elaborating in this paper lies on the construction of the Definition Metamodel of the Information Technology Infrastructure Library (ITIL DMM). The metamodel is derived from the ITIL glossary and other specifications and presented in an object-oriented fashion by using structure diagrams conform to UML notation. ITIL DMM is divided in a set of Component Metamodels (CMM). Some are briefly discussed, as well as their application in the field of evaluation of consistency, correctness and completeness of ITIL definitions and evaluation of ITIL-based tools.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA