Pregled bibliografske jedinice broj: 413107
Quality Management Strategies Inside Croatian Hoteliership with Balridge Method Application
Quality Management Strategies Inside Croatian Hoteliership with Balridge Method Application // Zagreb international review of economics & business, Special Conference Issue December 2008 (2008), 173-196 (podatak o recenziji nije dostupan, članak, znanstveni)
CROSBI ID: 413107 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Quality Management Strategies Inside Croatian
Hoteliership with Balridge Method Application
Autori
Dulčić, Želimir ; Žilić, Ivana ; Karabatić, Mirela
Izvornik
Zagreb international review of economics & business (1331-5609) Special Conference Issue December 2008
(2008);
173-196
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
strategic management ; business quality ; Balridge method ; hotel companies
Sažetak
Today, business quality and quality management evolve to become the strategic components of modern companies. Business quality can not be partially evaluated ; all organizational sequences must be systematically comprehended. Quality management is developed globally. With that purpose different methods of national awards in quality management are developed constantly. One of above mentioned awards is also the American national quality award (MBNQA) ; representing one of the service/product quality improvement systems with a strategic goal of achieving business excellence. This business quality research is focused on the sample of two hundred and fifty five Croatian hotel companies. Through its improvement even better results can be achieved.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Projekti:
MZOS-055-0553032-1143 - Utjecaj strategije na uspjeh izabranih programa unapređenja poslovnih procesa (Dulčić, Želimir, MZOS ) ( CroRIS)
Ustanove:
Ekonomski fakultet, Split,
Veleučilište Velika Gorica
Citiraj ovu publikaciju:
Časopis indeksira:
- EconLit
