Naslov
Computerization of reception desk business in hotel

Autori
Galičić, Vlado ; Ivanović, Slobodan

Izvornik
Tourism and hospitality management (1330-7533) 12 (2006), 2; 111-122

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, prethodno priopćenje, znanstveni

Ključne riječi
hotel ; reception desk ; computer technology ; management

Sažetak
Today in hotels reception desk business is executed with help of computer technology, through specially made application programs. Modern technology recently changed a lot way of reception desk business even if it still stayed the same. Different form of computer technology facilitated receptionists’ job specially internal communication connection which connects all hotel departments. In that way there are collected all necessary data only in one place. This brought faster way of working and that each receptionist now can do everything and can be in service to guests. For more quality managing of reception desk department business in hotel, today are developed particular methods of managing and account of income and out-goings made by activities in department of accommodation. With the aim of statement of business success of accommodation hotel department, hoteliers are advised to use those modern methods of records and account, because based on given indicators it is possible to state certain indexes which can be used for evaluation of quality of accommodation department business.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA