Naslov
Work Productivity in the Croatian Hotel Industry - Fundamentals and Concepts for Achieving Growth and Competitiveness

Autori
Avelini Holjevac, Ivanka

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
New Trends in Tourism and Hospitality Management / Ivanović, Zoran - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2008, 207-224

ISBN
978-953-6198-64-1

Skup
19th Biennial International Congress Tourism & Hospitality Management

Mjesto i datum
Opatija, Hrvatska, 07.05.2008. - 09.05.2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
productivity; competitiveness; quality; hotel industry

Sažetak
Productivity and product and service quality are the foundation on which an economy builds its competitiveness, effectiveness and efficiency. Research focuses on the specific characteristics of productivity and the quality of hotel products and services in the case of the Croatian hotel industry. The objective of research is to identify and propose measures to increase productivity and improve the quality of the Croatian hotel industry, and in this way, enhance its competitiveness on the world tourism market. The task of research is to provide a theoretical definition of the relationship between productivity, quality and competitiveness ; analyse and assess long-term trends in productivity in Croatia’ s entire hotel industry ; assess the quality of the hotel offering ; analyse and assess productivity in the case of a large Croatian company ; and finally, put forward measures to increase the productivity and competitiveness of the Croatian hotel industry.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA