Naslov
Business Excellence Models in the Hotel Industry

Autori
Vrtodušić Hrgović, Ana-Marija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Turizam i hotelska industrija 2008 : Novi trendovi u turističkom i hotelskom menadžmentu / Ivanović, Zoran - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2008, 1155-1166

ISBN
978-953-6198-64-1

Skup
19th Biennial International Congress Tourism & Hospitality Industry 2008.

Mjesto i datum
Opatija, Hrvatska, 07.05.2008. - 09.05.2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
TQM ; business excellence ; hotel industry

Sažetak
Total Quality Management (TQM) systems help to increase the quality, efficiency and effectiveness of business. In implementing these systems, hotel enterprises may apply various models or frameworks provided by international standards and business excellence models, as they are based on principles compatible with TQM principles. In addition, these models are generic, meaning they can be applied by all types of enterprises regardless of their size, form of ownership or the activity in which they are engaged. Accordingly, they can be applied by hotel enterprises. This paper provides a review of three models of business excellence: the European (EFQM), the American (MBNQA) and the Japanese (Deming Prize) model. The purpose of research is to highlight all the elements – in particular, elements pertaining to measuring and assessing business excellence – of these models that can ensure the successful implementation of TQM. Research focuses on what is needed to develop a TQM approach to management and to attain business excellence, taking into account the specific features of the hotel industry. The objective of the paper is to spur the implementation of quality systems in Croatian hotels to increase their competitiveness on the world tourism market.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA