Naslov
CARNet Online Database Center user support

Autori
Stojanovski, Jadranka ; Munić, Jagoda

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), stručni

Izvornik
CARNet User's Conference 1999 Conference Proceedings / Miroslav Milinović i dr. - Zagreb : Hrvatska akademska i istraživačka mreža – CARNet, 2000

Skup
CARNet User Conference 1999 (CUC'99)

Mjesto i datum
Zagreb, Hrvatska, 24.09.1999. - 26.09.1999

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Domaća recenzija

Ključne riječi
user education

Sažetak
In this paper user support in the context of CARNet (Croatian Academic and Research Network) online database service will be discussed. The service has more than 2100 registrated users, who are mostly unfamiliar with computer communications and database searching. Several aspects of user support are provided: first instructions, FAQ, a help desk, brochures, online guides, training courses etc. The paper includes an analysis of the questionnaires collected from users through courses held during 1998 and 1999. A comparison with server access statistics data has been made. The plans for further service improvements and future development of user's support will be discussed.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA