Naslov
Business Process Interoperability Model: A Case Study of E-Charter

Autori
Bosilj Vukšić, Vesna ; Milanović, Ljubica ; Vidović, Slavko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
An Enterprise Odyssey: Tourism - Governance and Enterpreneurship / Galetić, L. ; Čavlek, N. - Zagreb : Ekonomski fakultet Sveučilišta u Zagrebu, 2008, 780-791

ISBN
953-6025-23-X

Skup
4th International Conference An Enterprise Odyssey: Tourism - Governance and Enterpreneurship

Mjesto i datum
Cavtat, Hrvatska, 11.06.2008. - 14.06.2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
: e-government; e-business; business process interoperability; One-stop-shop; e-charter

Sažetak
The Government of the Republic of Croatia has initiated the One-stop-shop Program to give state administration users the possibility to satisfy all their needs in one place without having to know the competencies within an individual state administrative body or to be familiar with its organisational structure. The Program aims at increasing the efficiency, effectiveness, flexibility and transparency of state administration, which can only be done by a systematic transformation of business processes. This paper provides a summary of business process interoperability issues, placing them within an empirically derived model based on a case study of e-Charter: the first Croatian e-One-stop-shop service. The goal of the model is to enable understanding of the connections that exist between enterprises, government organizations, agencies and individuals, the degree of commonality in business processes, the flow of information across those processes and the technology required to facilitate those connections.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA