Naslov
Business Process Management and Business Intelligence as Performance Measurement Drivers

Autori
Bosilj Vukšić, Vesna ; Indihar Štemberger, Mojca ; Kovačič, Andrej

Izvornik
The business review, Cambridge (1553-5827) 10 (2008), 1; 338-343

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
business process management; business intelligence; process performance; measurement

Sažetak
The ability to apply performance management principles to daily operations is now the ultimate goal of most large business organizations Most of the performance measurement systems developed and implemented in organizations are a result of business practices that have been integrated with various performance measurement frameworks. Business process management (BPM) is a methodology to improve processes and implement systems that enable the improvement. The ultimate goal of BPM is performance management. Since business intelligence (BI) plays another key role in managing performance, BPM and BI solutions are linked together resulting in products that can combine the strengths of both concepts. This developing convergence of BPM and BI approaches is called process intelligence (PI). The paper provides the results of literature search, as well as a summary and comparison of PI tools features, placing them within a performance measurement framework.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA