Naslov
Integrating BSC and EFQM: A proposed performance management framework in construction projects

Autori
Vukomanović, Mladen ; Radujković, Mladen ; Burcar, Ivana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the Joint Fourth Sciientiifiic Conference on Project Management (PM-04)& the Fiirst IPMA /MedNet Conference Project Management Advances, Training & Certification in the Mediterranean / John-Paris Pantouvakis - Chios : National Technical University of Athens (NTUA), 2008, 523-528

ISBN
978-960-254-677-2

Skup
PM-04 > 4th SCPM & 1st IPMA / MedNet Conference ?Project Management Advances, Training and Certification in the Mediterranean?

Mjesto i datum
Hios, Grčka, 29.05.2008. - 31.05.2008

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
BSC; EFQM; performance management; construction

Sažetak
Projects are constantly disappointing their stakeholders as a direct consequence of inadequate performance management systems. Performance should be viewed and assessed trough a holistic pair of lenses and taking in consideration different types of management control systems. This paper explains and defines distinction among different types of management control systems (diagnostic, interactive and strategic) and explains their role in design and implementation of a performance management system. It elaborates two most frequently used models (The Balanced Scorecard ? BSC and European foundation of quality management excellence model ? EFQM) and clarifies their role in a holistic performance management system. The paper concludes that although The Balanced scorecard is widely known, more implemented and better tool for strategy implementation, European model showed better for strategic control, benchmarking and alignment with the environment.

Izvorni jezik
Engleski

Znanstvena područja
Građevinarstvo

POVEZANOST RADA