Naslov
ITIL – Reference Model for IT Service Management

Autori
Kozina, Melita

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
The 18th DAAAM International Symposium Proceedings / Katalinić, Branko - Beč : DAAAM International Vienna, 2007

ISBN
3-901509-58-5

Skup
The 18th DAAAM International Symposium

Mjesto i datum
Zadar, Hrvatska, 24.10.2007. - 27.10.2007

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
IT Organization Maturity; IT Business Value; IT Management; ITIL Reference Model

Sažetak
In modern times business systems are investing large sums in information and communication technology (ICT) owing to the fact that various aspects of this highly dominant technology have a great bearing on business and the competitive position of the company on the market. Use of IT is no longer adequate on operative level only ; ICT investments are expected to yield better business processes, connected value chain in organizations and expanded business. In order to accomplish these goals, one must develop adequate IT management methods, which will raise the level of IT organization maturity. This way leads to higher business value of IT investments. This paper presents ITIL (Information Technology Infrastructure Library), a concept for managing IT services which support transitional IT organizations.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA