Pregled bibliografske jedinice broj: 277065
SERQUAL - A Tool for Measuring Service Quality
SERQUAL - A Tool for Measuring Service Quality // Pravni vjesnik, 21 (2005), 1-2; 247-258 (podatak o recenziji nije dostupan, članak, znanstveni)
CROSBI ID: 277065 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
SERQUAL - A Tool for Measuring Service Quality
(SERVQUAL - A Tool for Measuring Service Quality)
Autori
Verner, Jelena
Izvornik
Pravni vjesnik (0352-5317) 21
(2005), 1-2;
247-258
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
measurement; service quality; SERVQUAL
Sažetak
SERVQUAL was applied to measure service quality of the primary care doctors. We decided to use this instrument because of the fact that health is the most important human need, and relationship between service expectation and perception of the service quality is most imoprtant for the quality of living of individuals and quality of the community. The final section of the study is devoted to developing and proposing new directions for future service quality management and measurement.
Izvorni jezik
Engleski
Znanstvena područja
Pravo
Citiraj ovu publikaciju:
Časopis indeksira:
- HeinOnline
Uključenost u ostale bibliografske baze podataka::
- Current Legal Theory (Tilburg)
