Pregled bibliografske jedinice broj: 277034
Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services
Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services // Proceedings of the 25th International Conference on Organizational Science Development
Portorož: International Conference, 2006. str. 879-886 (poster, nije recenziran, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 277034 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services
Autori
Mujić, Nihada ; Legčević, Jelena
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the 25th International Conference on Organizational Science Development
/ - Portorož : International Conference, 2006, 879-886
ISBN
961-232-186-8
Skup
25th International Conference on Organizational Science Development
Mjesto i datum
Portorož, Slovenija, 15.03.2006. - 17.03.2006
Vrsta sudjelovanja
Poster
Vrsta recenzije
Nije recenziran
Ključne riječi
service sector; service quality; SERVQUAL
Sažetak
Outcome of the study outline the fact that although SERVQUAL could close one of the important service quality gaps associated with external customer services, it could be extended to close major gaps and therefore, it could be developed in order to be applied for internal customers, i. e. employees and service providers
Izvorni jezik
Engleski
Znanstvena područja
Pravo
