Naslov
The Problem of Quality Control in Hotel Operations

Autori
Benić, Đuro ; Borković-Vrtiprah, Vesna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 8th International DAAAM Symposium / B. Katalinic - Beč, 1997, 27-28

Skup
The 8th International DAAAM Symposium

Mjesto i datum
,

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
strategic management control; quality control; quality assurance; quality circles

Sažetak
Firms must constantly strive to improve product quality, keeping in mind that quality improvement is a never-ending process. In this respect, quality control is of special importance. The approach to control has changed from corrective to preventative measures. In the hotel industry, due to specific business aspects or rather the tangible and intangible components of hotel products, a problem exists in defining standards and in selecting and applying control techniques. The paper discusses possible methods of quality control in the hotel operations

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA