Naslov
Functional Analysis of Split Airport Business Processes

Autori
Roguljić, Slavko ; Pavlin, Stanislav ; Steiner, Sanja

Izvornik
Promet-Traffic-Traffico (0353-5320) 17 (2005), 1; 17-23

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni

Ključne riječi
transportation system; air traffic; airport; aircraft; passenger; baggage and cargo handling; process and functional analysis; processes optimization; extended event-driven process chain; employee capacity

Sažetak
Optimisation of business processes represents the basis of improving the competitiveness of the Airport as a service provider. This directly implies not only the analysis and creation of the model of current organisation and technological processes but also the necessity to measure these processes in order to reorganise and improve them. Consequently, the Split Airport Authority considers the functional analysis of its business processes as one of the major issues. Since in April 2002 the analysis and modelling were completed in all the organisational units of handling service and cargo department organisational structures, both of the organisational structure of these services, as well as of processes of aircraft, passenger, baggage and cargo handling, this paper will analyse the implementation of ARIS Computer System at Split Airport Ground Handling Process.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA