Pregled bibliografske jedinice broj: 226226
Service Quality Measurement-Application of Servqual Instrument
Service Quality Measurement-Application of Servqual Instrument // the 4th DAAAM International Conference on Advanced Technologies for Developing Countries
Slavonski Brod, 2005. str. 449.-452. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 226226 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Service Quality Measurement-Application of Servqual Instrument
Autori
Mujić, Nihada ; Verner, Jelena
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
The 4th DAAAM International Conference on Advanced Technologies for Developing Countries
/ - Slavonski Brod, 2005, 449.-452.
Skup
The 4th DAAAM International Conference on Advanced Technologies for Developing Countries
Mjesto i datum
Slavonski Brod, Hrvatska, 21.09.2005. - 24.09.2005
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
measurement; service quality; SERVQUAL
Sažetak
The research has examined the SERVQUAL, an instrument developed by Parasuraman et al. (1985 ; 1988), as a possible measure to assist doctors and researchers in evaluating service quality. The SERVQUAL instrument can serve as a useful indicator for doctors in health sector attempting to identify areas of needed service improvement and to researchers seeking a successful measure of health services.
Izvorni jezik
Engleski
Znanstvena područja
Pravo
