Naslov
Modelling Knowledge in Business Processes: a Case Study of Croatian Banks

Autori
Bosilj Vukšić, Vesna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of 27th International Conference Information Technology Interfaces ITI 2005 / Luzar Stiffler, V. ; Hljuz Dobric, V - Zagreb : Sveučilišni računski centar Sveučilišta u Zagrebu (Srce), 2005, 433-440

Skup
27th International Conference Information Technology Interfaces ITI 2005

Mjesto i datum
Cavtat, Hrvatska, 20.06.2005. - 23.06.2005

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Knowledge; knowledge management; business process modelling; Croatian banks; ARIS

Sažetak
Knowledge management is the systematic approach to controlling set up processes, distribution and applying knowledge and creating the necessary framework conditions for this. Organisational knowledge as an important element of the entire business knowledge could be systemized, documented and retrieved in business process repository developed by business process modelling tools, within business process change projects. This paper describes an approach that aims to combine business process modelling and knowledge management, portraying the interactions between processes and organisational knowledge. Furthermore, it examines the case study of two Croatian leading banks, analyzing and discussing its practical experience in conducting business process modelling projects as the basis for knowledge management system development.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA