Naslov
Statistical relationship between knowledge management and characteristics of Croatian banks

Autori
Pejić-Bach, Mirjana ; Strugar, Ivan ; Dumičić, Ksenija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 16th International Conference on Information and Intelligent Systems, September, 21-23, 2005, Varaždin, Croatia / Aurer, Boris ; Bača, Miroslav - Varaždin : Fakultet organizacije i informatike Sveučilišta u Zagrebu, 2005, 505-512

Skup
16th International Conference on Information and Intelligent Systems

Mjesto i datum
Varaždin, Hrvatska, 21.09.2005. - 23.09.2005

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
knowledge management; business intelligence; banking; survey

Sažetak
Knowledge management decreases costs, increases quality and efficiency of day-to-day business, which could increase the competitive strengths of Croatian banks. The survey research is conducted with the several goals: (1) to investigate the current level of knowledge management implementation in Croatian bank, (2) to conduct if banks with the knowledge management project have different characteristics than banks without it, and (3) to detect purposes of the knowledge management project in the banks. Results of the survey indicate that Croatian banks in most of the cases do not have knowledge management project. However, banks that do have such a project are larger and more profitable. Main purposes of the knowledge management project were to improve quality of the service, increasing income and profit, and increasing the savings.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA