Naslov
Quality Model for the World Wide Web

Autori
Gledec, Gordan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 8th International Conference on Telecommunications ConTEL 2005 / Gledec, Gordan ; Ježić, Gordan - Zagreb : Fakultet elektrotehnike i računarstva Sveučilišta u Zagrebu, 2005, 281-287

Skup
8th International Conference on Telecommunications ConTEL 2005

Mjesto i datum
Zagreb, Hrvatska, 15.06.2005. - 17.06.2005

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
world wide web; kvaliteta; model kvalitete; uporabivost weba; www
(world wide web; quality; quality model; web usability; www)

Sažetak
This paper proposes the quality model and methodology that guides the Web site quality evaluation. The model can be viewed as a hierarchical tree with three levels. The first level is composed of six quality characteristics defined by ISO standards: functionality, usability, reliability, efficiency, maintainability and portability. The second level decomposes characteristics into subcharacteristics, which are further decomposed into third-level measurable indicators. The four stages of evaluation process are defined. The paper proposes the application of Goal-Question-Metrics model to evaluate indicators, subcharacteristics and characteristics, as well as the overall quality of the site. The proposed model and metrics are verified on the selected set of Web sites at the Faculty of Electrical Engineering and Computing.

Izvorni jezik
Engleski

Znanstvena područja
Elektrotehnika

POVEZANOST RADA