Naslov
Quality management systems at service organizations

Autori
Maglić, Leon ; Samardžić, Ivan ; Pranić, Ante

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
CIM 2005 Computer Integrated Manufacturing and High Speed Machining / Cebalo, Roko ; Schulz, Herbert - Zagreb : Hrvatska udruga proizvodnog strojarstva (HUPS), 2005

Skup
10th International Scientific Conference On Production Engineering CIM 2005

Mjesto i datum
Lumbarda, Hrvatska, 15.06.2005. - 17.06.2005

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Quality management systems; ISO 9001:2000; services

Sažetak
Quality management systems in accordance with requirements of ISO 9001:2000 are implemented for some years in Croatia. First organizations that implemented these requirements were production companies from industry. During next few years more and more companies that are dealing with services were implementing requirements of this norm. Authors investigate differences at implementing requirements of norm ISO 9001:2000 at organizations dealing with production and services. Using statistical tests, elements of quality management system will be determined, which have significant number of non-conformities at organizations that are providing services. Data are obtained from actual internal and external quality audits at Croatian factories.

Izvorni jezik
Engleski

Znanstvena područja
Strojarstvo

POVEZANOST RADA