Pregled bibliografske jedinice broj: 158989
Possibility of Measuring Customer’ s Satisfaction According to ISO 9001: 2000.
Possibility of Measuring Customer’ s Satisfaction According to ISO 9001: 2000. // Materials and Metallurgy, Summaries of Lectures / Mamuzić, Ilija (ur.).
Zagreb: Hrvatsko metalurško društvo, 2004. str. 262-262 (poster, međunarodna recenzija, sažetak, ostalo)
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Naslov
Possibility of Measuring Customer’ s Satisfaction
According to ISO 9001: 2000.
Autori
Rešković, Stoja
Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, ostalo
Izvornik
Materials and Metallurgy, Summaries of Lectures
/ Mamuzić, Ilija - Zagreb : Hrvatsko metalurško društvo, 2004, 262-262
Skup
6. Međunarodni simpozij Hrvatskog metalurškog društva, SHMD 2004, Materijali i metalurgija
Mjesto i datum
Šibenik, Hrvatska, 20.06.2004. - 24.06.2004
Vrsta sudjelovanja
Poster
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
quality management ; customer’ s satisfaction
Sažetak
Any initiative in the improvement of the system of quality management without measuring the level of customer’ s satisfaction is inefficient. This is the very thing why ISO 9001 : 2000 put the customer and his requirements into foreground, and the process of measuring customer’ s satisfaction is included into 5 processes of quality management. In this paper are presented same of the worldwide-recognized methods of measurements of customer’ s satisfactions, this all for the purpose of efficiency improvement of quality management in enterprises.
Izvorni jezik
Engleski
Znanstvena područja
Metalurgija
POVEZANOST RADA
