Pregled bibliografske jedinice broj: 152945
Management Performance Measures in the Hotel Industry
Management Performance Measures in the Hotel Industry // National Business and Economic Society Annual Meeting
San Juan, Portoriko, 2001. (demonstracija, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 152945 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Management Performance Measures in the Hotel Industry
Autori
Sauls, Eugene ; Vrtodušić, Ana-Marija
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Skup
National Business and Economic Society Annual Meeting
Mjesto i datum
San Juan, Portoriko, 28.02.2001. - 03.03.2001
Vrsta sudjelovanja
Demonstracija
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
performance measurement systems; financial measures; non-financial measures; hotel industry
Sažetak
This paper attempted to provide a framework of performance measures that would enhance the long-term success of a hotel. In this paper hotel managements are measured on the basis of four criteria:revenue, profit, customer/guest satisfaction and employee/associates satisfaction. The revenue and profit measures are discussed and proposal for customer satisfaction and employee satisfaction measures that are applicable to hotel operations is presented.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
