Naslov
The implementation of self service kiosks at Croatian airports

Autori
Škurla, Ružica ; Vidović, Andrija ; Steiner, Sanja

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
11th International Symposium on Electronics in Traffic ISEP 2003: Proceedings / Anžek, Mario - Ljubljana : Electrotechnical Association of Slovenia (EZS), 2003

ISBN
961-6187-28-7

Skup
11th International Symposium on Electronics in Traffic

Mjesto i datum
Ljubljana, Slovenija, 09.10.2003. - 10.10.2003

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
self service check-in kiosks ; biometrics ; airports ; CUSS standard

Sažetak
Increased use of self service kiosks across airports is one of the significant technologies available to airlines and airports to reduce the cost and time of checking in passengers. Self service kiosks enable passengers to check in, check baggage, print boarding cards, select or change seats or change flights. In order to improve the check-in services for the continuously growing number of airline passengers, IATA and its industrial partners have developed a new standard enabling kiosks to be shared by the participating airlines. With CUSS (Common Use Self Service), a worldwide standard has been set, thus allowing passengers to access many different airlines' self service check-in applications from a single kiosk. Examples of the use of these kiosks at world airports and perspectives for their implementation at main Croatian airports are analysed in the paper.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA