Naslov
Work orientation of hospitality employees and its implications for work engagement: case of Dubrovnik

Autori
Bazdan, Vanda ; Agušaj, Besim ; Laptalo, Matea

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of FEB Zagreb 14th International Odyssey Conference on Economics and Business / Sever Mališ, Sanja ; Načinović Braje, Ivana ; Galetić, Fran - , 2023, 69-80

Skup
14th International Odyssey Conference on Economics and Business

Mjesto i datum
Poreč, Hrvatska, 10.05.2023. - 13.05.2023

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
work orientation, calling, work engagement, hospitality

Sažetak
The purpose of this exploratory research is to investigate the applicability of conceptual distinction between perceptions of work as a job, a career, or a calling in the hospitality sector, and its implications for work engagement. Previous research conducted in terms of relation to work appears to be focused on exploring one dimension effect of calling on various other attributes of work, and the same appears to be true of studies conducted in the service sector, broadly understood, which deal with work engagement. This study, by contrast, investigates the tripartite conception, offering broader insight into complexities of the meaningfulness of work in hospitality. Survey was administered in a paper/pencil format, obtaining data on participants’ work orientation, and self-reported work engagement. Participants were individuals actively employed in the hospitality industry. The results suggest that the conceptual distinction between job, career and calling is adequate for representation of perceptions of work by employees in the hospitality industry, among operational level and executive and administrative level employees alike. Career appears to have no effect or relation to work engagement, or its specific components. Calling, expectedly, has a positive effect on work engagement and is positively related to all the elements associated with it, while job relation negatively affects work engagement. The findings of this study suggest that there are individuals in hospitality who recognize that this set of services, contributes in, to quote descriptors from this study, “making the world a better place”, and who would continue to do the work “if they were no longer paid”. This is an important finding for a sector which is associated with record turnover rates, and problems with employee retention. Especially since more than 30% of work engagement scores in the sample surveyed appear to be accounted for by these attitudes associated with the calling orientation.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA