Naslov
OPERATIONAL EXCELLENCE IN THE FUNCTION OF ENHANCING THE QUALITY ASSURANCE SYSTEM OF HIGHER EDUCATION
(OPERATIVNA IZVRSNOST U FUNKCIJI UNAPRJEĐENJE SUSTAVA OSIGURAVANJA KVALITETE VISOKOG UČILIŠTA)

Autori
Pasanec Preprotić, Suzana ; Bratić, Diana ; Stanić Loknar, Nikolina ; Tijan, Lea

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
International conference on printing, design and graphic communication Blaž Baromić 2022 / Bolanča Mirković, Ivana - Zagbreb : University of Zagreb Faculty of Graphic Arts, 2023, 191-202

Skup
International conference on printing, design and graphic communication Blaž Baromić 2022

Mjesto i datum
Online ; Zagreb, Hrvatska, 15.12.2022. - 16.12.2022

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
operational excellence, enhancing quality assurance, process mapping tools
(operativna izvrsnost, unaprjeđenje osiguravanja kvalitete, mapiranje procesa)

Sažetak
Excellence of higher education institution (HEI) can only be evaluated by its internal and external stakeholders. Knowledge of excellence is attitude toward scientific research, artistic and professional work that integrates HEI with the economy and embeds it in a creative context of new social norms such as the need to strengthen social cohesion. So, its operational excellence can be represented by positive meanings attached to organizational characteristics as human resources, business policies, and process mapping tools that enhance performance activities. Excellent knowledge implies acceptable level of quality, and excellence of individual employee is never guarantee of HEI`s quality. The metacognitive skills of employees can improve economy and community needs, unlike policies that are just standardized internal legal decisions that can be changed, revised, and repealed. Employees' competencies and purposefulness are two attributes of operational excellence. The third, and most important attribute is creation of stimulating work environment by HEI leaders. Encouraging self- directed learning by sharing knowledge and experiences through communication among colleagues maintains high levels of employee competencies. If commitment to work isn`t recognized, self-directed learning won`t occur. Increasing operational excellence results from modelling a well-being work environment.

Izvorni jezik
Engleski

Znanstvena područja
Grafička tehnologija

Napomena
Rad je nastao na inicijativu članica Povjerenstva za
osiguravanja kvalitete i voditeljice studentske
referade Grafičkof fakulteta Sveučilišta u Zagrebu.

POVEZANOST RADA