Naslov
Mentorship support and competencies from hotels' and restaurants' managers viewpoint-the adult education programs

Autori
Dragičević Ćurković, Marija ; Luetić Hodko, Ivana ; Grabovac, Nikša

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 10th International Ofel Conference "Diversity, Equity and Inclusion: The Essence of Organisational Well-Being" / Tipuric, Darko ; Krajnovic, Ana ; Recker, Nicholas - , 2022, 28-39

Skup
10th International Ofel Conference "Diversity, Equity and Inclusion: The Essence of Organisational Well-Being"

Mjesto i datum
Dubrovnik, Hrvatska, 01.04.2022. - 02.04.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
adult education ; mentorship ; competences ; support ; primary research, Dubrovnik

Sažetak
According to the definition of the European Union, lifelong learning means acquiring and renewing all types of skills, interests, knowledge and qualifications from pre-school to post-retirement and promoting the development of knowledge and skills that will enable citizens to be adapted to the "knowledge society" and actively participate in all spheres of society. and economic life. The adult education in the Republic of Croatia is highlighted as an important component of the education system, and it is confirmed by a number of important strategic documents. In this regard, the aim of this paper is to investigate the competency-based mentorship and the mentorship support from hotels’ and restaurants’ managers point of view in the area of adult education programs, which still are and will be developed within the Regional Competence Center Dubrovnik. The holder of the program is the Tourism and Catering school Dubrovnik. For the purpose of the paper the primary, online research has been used. The research has been carried out including the sample of 50 hotels and restaurants managers (N = 34 hotels and 16 restaurants). The interviewees have been Food and beverage managers and persons responsible for employment in the area of Dubrovnik-Neretva County. The research has been carried during November and December 2021. For analysing the data the descriptive statistics, based on the Mean value (M) has been used. According to the results of the research it is visible that the highest level of importance had clear communication. Very high level of importance have had competences such as: resolving conflicts, managing group dynamics, specialist knowledge within one's own field of study, motivation, self- confidence, possibility to involve different perspectives, criticism, emotional stability, resistance to stress, enabling students to apply what they have learned. The competences such as application of specialist didactic within one's own area of teaching, using the life experience of the participants in teaching activities, planning the offer of tuition according to the available resources (time, space, equipment, etc.), orientation to the needs of the participants, creativity, flexibility, maintaining mentors own professional role, recognizing one's own learning needs, setting own learning goals, using one's own life experience within the teaching environment, the monitoring the learning process, conducting regular formative assessment and dialogues between students and teachers, analysis of barriers to learning , empathy and carefulness are found out as important. The less important competences are: support to non formal learning, wide repertoire of methods available, curiosity, assessment of learning outcomes, assessment of student entry level. Most of the respondents was willing to accept students and to adapt their practice according to the specific features of the programs. The most of the respondents were also willing to reward mentors (with financial reward). The managers in hotels and restaurants were willing to reward the students, too, and although they mostly considered it should be financial reward, some of them considered that it should be non-financial reward.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Obrazovne znanosti (psihologija odgoja i obrazovanja, sociologija obrazovanja, politologija obrazovanja, ekonomika obrazovanja, antropologija obrazovanja, neuroznanost i rano učenje, pedagoške discipline)

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