Naslov
THE ROLE OF HUMAN RESOURCES MANAGEMENT IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM)

Autori
Rudančić, Andreja ; Šokčević, Sandra ; Kamenicki, Marko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Economic and Social Development / Suwannarat, Pornlapas ; Meeampol, Sasivimol ; Rassameethes, Bordin ; Sooksmarn, Suparerk - Bangkok : VADEA ; Sveučilište Sjever ; Kasetsart Business School, Bangkok, Thailand, Kasetsart University, Bangkok, Thailand, 2023, 79-88

Skup
92nd International Scientific Conference on Economic and Social Development –"Business, Economics and Social Development after Pandemics"

Mjesto i datum
Bangkok, Tajland, 23.02.2023. - 24.02.2023

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
excellence ; human potential ; total quality management (TQM)

Sažetak
This paper focused on the presentation of total quality management and its importance for human resources management. Total quality management has a positive effect on the development of employees and the entire organization. TQM's focus on quality helps identify skill gaps in employees while providing the necessary training, education or mentoring to address them. TQM can be defined as the constant pursuit of excellence by creating the right skills and attitudes of people to enable the prevention of defects and to fully satisfy customers and users at all times. TQM is an organization-wide activity that must reach every individual within the organization. In the paper, the authors conducted empirical research in Croatian companies in order to determine employees' attitudes about the application and representation of the concept of total quality management in the company where they are employed. The results of the research showed that the implementation of full quality management in the company's operations is extremely important, and that employees believe that the quality management system affects employee satisfaction and the work performance of their company.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA