Naslov
Digital divide in e-government use: case of Europe

Autori
Ninčević Pašalić, Ivana ; Ćukušić, Maja

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni

Izvornik
Book of Abstracts, 19th International Conference on Operational Research, KOI 2022 / Mijač, T ; Šestanović, T. - Šibenik : Hrvatsko društvo za operacijska istraživanja (CRORS), 2022, 144-144

Skup
19th International Conference on Operational Research (KOI 2022)

Mjesto i datum
Šibenik, Hrvatska, 28.09.2022. - 30.09.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
e-government, cluster analysis, digital divide

Sažetak
Citizens and businesses are increasingly using the internet to perform their daily tasks. In recent years, the use of e-government services has become popular because it allows information to be obtained at any time, as well as performing administrative tasks remotely. This research aims to examine the use of e-government services by citizens and to measure the development of e-government in European countries. The results of the cluster (hierarchical and K-means) and ANOVA analysis based on data from 2015 and 2020 indicate that there are improvements in the use of e-government services and that differences between countries are increasing. In addition, the results of clustering confirm the existence of four clusters. The groupings of countries were formed based on characteristics of the country’s affiliation to northern/western or southern/eastern Europe and their affiliation and time of accession to the European Union as common features of newly formed groups. The research confirms the existence of differences between clusters in the development of e-government on the supply side, and the differences are statistically significant.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA